Senior Manager, IT System Admin & EA Support

Location: Head Office

Position: Senior Manager, IT System Admin & EA Support

Deadline: December 31, 2024

Apply Now

Duties & Responsibilities

To propose a standard and effective system architecture and configuration.
To propose redundant or HA of each services/application and ensure all are available 24/7.
To install and design services/application clustering to ensure services and other application are running with high-availability to avoid single point of failure from application.
To manage and solve every issue in under IT System Admin unit.
To maintain Database Synchronization and Replication.
DR Drill Activity
- To provide support the DR Drill activity at least once a year by coordinating with DR Drill Committee and related stakeholders
- To create DR Drill document & update to reflect existing system functions.
To Backup and Recovery Management
- To be well understanding of backup solution and architecture.
- To ensure backup profiles are running as schedule such as Daily, Weekly, Monthly and Yearly.
- To ensure all data are backup and restorable by conduct the quarterly restore test.
- To fully support any issue or incident occur of backup and restore.
To perform New platform, server and application architecture at follow the infrastructure diagram.
To implement logical and physical application security to meet the business requirement.
To propose or recommend purchasing software and licensing support business requirement.
To perform DR activation drill at least once times per year
To improve system availability, stability and automate the manual work for IT administrative & management.
To perform daily task and system health check.
To perform other tasks as assigned by supervisor.

Requirement Competencies

Holding a bachelor degree in Computer Science and/or equivalent degree.
A minimum hand-on technical at least 3 years related to professional career in system administration and enterprise application supports.
Demonstrate with skillset and experiences in people engagement and project executions.

Excellent in understanding the enterprise application framework.
Problem solving skill.
Strong good communication and interpersonal skills.
Certified LPIC-1, LPIC-2, RHCSA are preferred.
Hand-on experience with DevOps and repository tools like Jenkins, bitbucket, Gitlabs, and well-understanding about CI/CD pipeline deployment
Experiences in Infrastructure automation systems like Ansible and Satellite, and able to custom playbook is a plus
Strongly hand-on Linux-based application experience

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Manager, IT Service Management

Location: Head Office

Position: Manager, IT Service Management

Deadline: December 31, 2024

Apply Now

Duties & Responsibilities

Develop system monitoring to support bank’s production systems/connection and applications especially core system and customer facing application.
Develop and communicate strategic direction for IT Service Management, organize brainstorming sessions with key stakeholders to maintain a prioritize list of ideas for continuous improvement and enhancement.
Implement and document for all applications configuration and T24 service operations, processes and procedures, and incident/problem escalation management, adhering to information security and ITIL standards to offer proactive, secure and high-quality services.
Daily system health check of Data Center, Network & services monitoring:
- Check data center room and facilitation such as power source, ups, cooling, environmental monitoring and surveillance (CCTV) for data center.
- Check network bandwidth, latency and performance.
- Check Network peering with partner and Internet Service Provider (ISP).
- Check Servers Event Log
- Check Servers Hard Disk space
- System patches/hot fixes
- OS Update
- Performance Monitor
Provide technical support to end-users from each branch related to product in core banking system or in house system.
Be able troubleshoot any issues as requested by users related to product in core banking or In-house system.
Develop/Update procedure or check list related new & existing process.
Implementing, monitoring & follow up:
- Keep follow up end user to ensure that they can finish their tasks before running close of business.
- Perform requested by branch to change loan productivity in core banking.
Daily check/update NBC & treasury rate
Regularly and keep monitoring run close of business.
Keep monitoring all database services (replication & always-On service during run close of business.
Work with the Enterprise Architect, Developer, System Admin and InfoSec Team to develop hosting infrastructure and services for internal & internet-facing software.
Create and maintain detailed documentation on services, including disaster recovery.
Assist with software and tools development, including prototyping new approaches.
Produce overview and workflow documents relating to Production System and Infrastructure.
To perform other tasks that will be assigned by line manager.

Requirement Competencies

Holding a bachelor’s degree in computer science and/or equivalent degree.
Minimum 3 years of work experience in IT Operations/IT Service Management (NOC 24/7)
Experienced in T24 application management, database management, system development and deployment management.
Experienced in banking channels operation (ATM/CSS, BAKONG, RFT, etc..) and other down-stream application environment management.
Excellent knowledge of Incident Management Tools, policy and procedure.
Excellent knowledge of Configuration and Change management practices.
Good knowledge of monitoring technology (SNMP, Zabbix, Nagios, SolarWinds, PRTC, Cacti, Open NMS, Snort, etc.
Good knowledge of operating DevOps practices and managing containerized platform and application.
Knowledge in Windows Server, Application server, Unix scripting, JBOSS, JBASE, ITIL/ITSM and best practices methodologies.
Problem Solving and Decision Making- Working with Tools and Technologies.
Good management, leadership, motivation, problem-solving skills and able to work under pressure.
Good understanding of Windows and Linux-based application experience.
Prior experience with a 24/7 technical operational environment is highly desired.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Officer, Internet Banking

Location: Head Office

Position: Officer, Internet Banking

Deadline: December 31, 2024

Apply Now

Duties & Responsibilities

On boarding internet banking & Firm Banking follow operational work.
Monitor and review on digital product performance and recommend to improvement.
To support bank project with user acceptance test activities leading to official launch.
Gather all the require data from the relevant people or departments and analyze the function, operation and identify problem areas (Operational issue, process issue, technical issue).
Monitor regularly and report the performance results of channel services versus target by branch.
Collect and conduct the survey in order improve current product.
Perform other tasks that may be assigned by line manager and other relevant managements.

Requirement Competencies

Degree in Banking or related fields.
Minimum 1-2 years’ experience in digital banking especially working in digital product (Mobile app, Internet Banking, Cash Management System).
Good understanding on digital banking products, Internet app/Internet Banking/ policies and procedure establishment.
Good Computer literacy, especially in Ms. Office, Ms. Excel.
Good verbal and written communication in both Khmer and English.
Have ability to work independently, self-managed, and proactively as a member of a small, busy team.
Have high integrity, honesty, and commitment and be able to work under pressure with high tolerance.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, Digital Product Development (IB)

Location: Head Office

Position: Assistant Manager, Digital Product Development (IB)

Deadline: December 31, 2024

Apply Now

Duties & Responsibilities

To assist planning and system development (IB).
To support develop on roadmap for improving Internet Banking Service & Firm Banking.
Initiate UX/UI concept to improve customer experience and make customer memorable with WBC’s internet banking services & Firm Banking.
Gather and write business requirements, develop test case, and join system testing on new projects, enhancements or changes on the system.
Facilitate cross-department meeting and actions to address operational and customer service issues, including dispute cases, complaints, and challenges raised by the field staff and customers.
Regularly study and analyze the local and international trends on Payments and Internet Banking Services to come up with the new practical and business-driven initiatives.
Work closely with other relevant departments, units, and provincial branch offices to create institutional infrastructure support to ensure readiness before starting each business project in any stage (design, pilot test, and rollout).
Report on performance trend of products/ services of internet banking to line management and other key relevant management.
Monitor regularly and report the performance results of channel services versus target by branch.
Build, coordinate, and maintain critical relationship with key development/ business partners, and stakeholders.
Perform other tasks that may be assigned by line manager and other relevant managements

Requirement Competencies

Bachelor’s degree in Banking or related fields.
Minimum 2 years’ experience in digital banking especially working in digital product (Internet Banking, Cash Management System).
Good understanding on digital banking products, Mobile app/Internet Banking policies and procedure establishment.
Good Computer literacy, especially in Ms. Office, Ms. Excel.
Good verbal and written communication in both Khmer and English.
Have ability to work independently, self-managed, and proactively as a member of a small, busy team.
Have high integrity, honesty, and commitment and be able to work under pressure with high tolerance.
Be able to meet with client outside presentation about corporate digital solution to observe frontline team.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Deputy General Manager, Digital Channel (POS Business)

Location: Head Office

Position: Deputy General Manager, Digital Channel (POS Business)

Deadline: December 31, 2024

Apply Now

Duties & Responsibilities

To create and maintain documentation on POS systems and processes.
To liaise with international payment companies to explore the new POS products and services.
To lead POS business project, test plan, define test scope and perform end-to-end testing to ensure the quality of the POS product deliveries.
To implementations card scheme for POS (Visa, MasterCard or Discover) handling all associated interactions with processors, POS manufactures and other third-party providers.
To develop strategy for Card acquisition.
Perform the testing and walk-through sessions with development / testing team, test case review.
Write test plan, define test scope and perform end-to-end testing to ensure the quality of the card, merchant service, internet banking and mobile app; also end user deliveries.
Manage Manual, procedure and card products/services profitability and growth.
Create and maintain documentation on Card Business systems and processes.
Manage new client implementations card scheme programming implementations handling all associated interactions with processors, card manufactures and other third-party providers.
Work with sales and marketing team on sale target and marketing related activities including campaign and promotional for Card.
Provide support on investigations and resolution of issues relating to digital channel products/services.
Review and handle reported complaints and issues related Digital Business products/service.
Perform basic troubleshooting and handle the operations of different systems / applications and report any errors or bugs and participate in work around and applying solutions.
Support vendor relationships, vendor contact list, and business review, account management, resolving day-to-day issues, and supporting strategic initiatives.
To perform other tasks that will be assigned by line manager.

Requirement Competencies

Bachelor’s degree in finance and Banking or related fields.
Fluent using English written and verbal.
Minimum 5-7 years of experience in card management system or other similar experience.
Good knowledge of Card Product (CSS, VISA, MC & UPI) and E-Payment Solution etc.
Be proactive and good teamwork and customer service.
Strong interpersonal skills.
Honestly, commitment and hard work.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Manager, POS Operation

Location: Head Office

Position: Manager, POS Operation

Deadline: December 31, 2024

Apply Now

Duties & Responsibilities

Planning and System Development and develop strategy for Card acquisition.
Liaise with international payment companies to explore the new digital products and services.
Manage Manual, procedure and POS products/Services functional.
Create and maintain documentation on POS.
Manage new client implementations POS scheme programming implementations handling all associated interactions with processors, POS manufactures and other third-party providers.
Work closely with the Compliance, Risk and Strategy & Planning team to roll out new projects/procedures.
Provide support on investigations and resolution of issues relating to digital business products/services.
Review and handle reported complaints and issues related Digital Business products/service.
Perform basic troubleshooting and handle the operations of different systems / applications, and report any errors or bugs and participate in work around and applying solutions.
Support vendor relationships, vendor contact list, business review, account management, resolving day to day issues, and supporting strategic initiatives.

Requirement Competencies

Bachelor’s degree in finance and Banking or related fields.
Fluent using English written and verbal.
Minimum 3-5 years of experience in POS management system or other similar experience.
Good knowledge of POS Product.
Be proactive and good teamwork.
Strong interpersonal skills.
Honestly, commitment and hard work.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Manager, POS Management

Location: Head Office

Position: Manager, POS Management

Deadline: December 31, 2024

Apply Now

Duties & Responsibilities

Planning and System development and develop strategy for card acquisition.
Liaise with international payment companies to explore the new digital products and services.
To manage Manual, procedure and POS products/Services functional and create and maintain documentation on POS.
Manage new client implementations POS scheme programming implementations handling all associated interactions with processors, POS manufactures and other third-party providers.
Work closely with the Compliance, Risk and Strategy & Planning team to roll out new projects/procedures.
To provide support on investigations and resolution of issues relating to digital business products/services.
To review and handle reported complaints and issues related Digital Business products/service.
Perform basic troubleshooting and handle the operations of different systems / applications and report any errors or bugs and participate in work around and applying solutions.
Support vendor relationships, vendor contact list, business review, account management, resolving day to day issues, and supporting strategic initiatives.
To perform other tasks that will be assigned by line manager.

Requirement Competencies

Bachelor’s degree in finance and Banking or related fields.
Fluent using English written and verbal.
Minimum 3-5 years of experience in POS management system or other similar experience.
Good knowledge of POS Product.
Be proactive and good teamwork.
Strong interpersonal skills.
Honestly, commitment and hard work.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, Digital Product Development

Location: Head Office

Position: Assistant Manager, Digital Product Development

Deadline: December 31, 2024

Apply Now

Duties & Responsibilities

To develop roadmap for improving Mobile Banking Service/ Internet Banking.
Gather and write business requirement document (BRD), develop test case, and join system testing on new projects, enhancements or changes on the system.
Facilitate cross-department meeting and actions to address operational and customer service issues, including dispute cases and complaints, and challenges raised by the field staff and customers.
Regularly study and analyze the local and international trends on Payments and Mobile Banking Services to come up with the new practical and business-driven initiatives.
Build the self-capacity mainly on channel service, digital product and UX/UI skills for the future development.
Initiate UX/UI concept to improve current customer experience and make customer memorable with WBC’s mobile banking services.
Perform other tasks that may be assigned by line manager and other relevant managements.

Requirement Competencies

Degree in Banking or related fields
Minimum 2 years’ experience in digital banking especially working in digital product (Mobile app, Internet Banking, Card, ATM).
Good understanding on digital banking products, Mobile app/Internet Banking/ATM/card infrastructure, policies and procedure establishment
Good Computer literacy, especially in Ms. Office, Ms. Excel
Good verbal and written communication in both Khmer and English
Have ability to work independently, self-managed, and proactively as a member of a small, busy team
Have high integrity, honesty, and commitment and be able to work under pressure with high tolerance

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Manager, Digital Partnership

Location: Head Office

Position: Manager, Digital Partnership

Deadline: December 31, 2024

Apply Now

Duties & Responsibilities

Develop comprehensive strategy plan and road map to grow business partnership of digital product from year to year.
To analyze Profit/Loss projection of partnership.
To liaise with payment gateway and benefit of digital partnership to align with new digital product and services.
To write a plan, strategy and achievement to control on digital partnership to delivery product and complete on target agreement follow the plan.
Manage Manual, procedure and digital partnership products/services profitability and growth.
Manage new client implementations digital partnership implementations handling all associated interactions with processors and other third-party providers.
To work with sales and marketing team on sale target and marketing related activities including campaign and promotional to promote digital partnership.
Provide support on investigations and resolution of issues relating to digital business products/services.

Requirement Competencies

Bachelor Degree in Finance and Banking or related fields.
Fluent using English written and verbal.
Minimum 3-5 years of experience in partnership or other similar experience.
Good knowledge of Card product, CSS and other card scheme etc.
Be proactive and good teamwork and customer service.
Strong interpersonal skills.
Honestly, commitment and hard work.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Manager, CIFRS Reporting

Location: Head Office

Position: Manager, CIFRS Reporting

Deadline: December 31, 2024

Apply Now

Duties & Responsibilities

To review and recommend accounting treatment for banking products such as loans, savings deposits, trade finance (Import, Export, Letter of Credit, Bank Guarantee), money market (FX facilities), Creditline, Credit Card, Overdraft, etc.
To prepare CIFRS Reports and review Tax on Income for management, NBC, and External Auditor.
Join system testing with the project team for various projects or (new) process changes/improvement/new products.
To provides technical support to Finance and Accounting team in relation to accounting treatment under CIFRS, NBC’s regulations, and tax laws.
Keep update with new accounting standards and regulations introduced and provide the same update to Finance and Accounting team.
Prepare, update, and revise the Finance manual, policy, and guideline, instruction of any update of (new) reporting standards and/or relevant regulation.
Maintain CIFRS compliance by regularly update the models used (PD Model, LGD Model…). Work with IT to fix CIFRS-related system issues, if any.
Participatory coordinate and support external auditors.
To develop self-sufficiency primarily in CIFRS, taxes, and regulations for forthcoming growth.
Teach the accounting and finance teams on CIFRS accounting treatment, NBC regulations, and tax law.
To provide leadership, management, and day-to-day behavior and attitudes, which exemplify, and encourage others to follow WBC’s Vision and Mission.
To build and maintain critical relationships with staff and managers and other stakeholders and implement the Performance Development Plan, Coaching, and Annual Appraisal.
Other tasks will be assigned by line manager.

Requirement Competencies

Bachelor’s degree in finance and banking, Business Management or any relevant field.
Accounting and tax knowledge.
Numeric and Analytical Skills and communication skill and challenges.
Must have at least 3 years of work experience in accounting/reporting roles, and taxation in bank.
CPA/ACCA is preferred.
Strong computer skills especially on windows, MS excel, and MS word.
Good understanding, speaking, and writing in English language preferred.
Core bank system experience is preferable.
Taxation experience is preferred.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

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