Senior Manager, Merchant Operations

• Develop and design efficient process flows for the Merchant Management System (MMS) to support all merchant operations, from onboarding to transaction processing, including integration with the Merchant Mobile App (MMA) and the further development of POS terminals.
• Analyze existing workflows and identify opportunities for improvement or automation.
• Establish and maintain operational frameworks to improve merchant service delivery.
• Define roles and responsibilities within merchant operations, ensuring clear task ownership.
• Work closely with product, technology, customer support, and compliance teams to align on operational requirements and goals.
• Develop key performance indicators (KPIs) to measure the effectiveness of merchant operations and implement continuous improvement strategies.
• Develop incentive scheme and reward program (loyalty) for both merchant and staff
• Identify potential bottlenecks or risks in merchant operations and develop strategies to mitigate them.
• Create and maintain comprehensive documentation of processes, policies, and workflows for merchant operations.
• Lead or support training sessions to ensure team members are equipped with the knowledge needed to perform efficiently.
  

Education:

1. Bachelor’s degree in Business, Operations Management, or a related field.

Experience:

1. Strong understanding of process design methodologies, such as Lean, Six Sigma, or Agile.
2. Good project management skills with the ability to manage multiple tasks and projects simultaneously.
3. Advanced proficiency in process mapping and workflow tools.
4. Analytical mindset with the ability to identify trends, risks, and areas for improvement.
5. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
6. Excellent communication skills & Customer-oriented mindset.
7. Excellent knowledge in sales and marketing skills.
8. Problem-solving attitude & Aptitude for fostering positive relationships.

Good English language in both Speaking and Writing

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.