Manager, IT Service Management

• Develop system monitoring to support bank’s production systems/connection and applications especially core system and customer facing application.
• Develop and communicate strategic direction for IT Service Management, organize brainstorming sessions with key stakeholders to maintain a prioritize list of ideas for continuous improvement and enhancement.
• Implement and document for all applications configuration and T24 service operations, processes and procedures, and incident/problem escalation management, adhering to information security and ITIL standards to offer proactive, secure and high-quality services.
• Daily system health check of Data Center, Network & services monitoring:
  • Check data center room and facilitation such as power source, ups, cooling, environmental monitoring and surveillance (CCTV) for data center.
  • Check network bandwidth, latency and performance.
  • Check Network peering with partner and Internet Service Provider (ISP).
  • Check Servers Event Log
  • Check Servers Hard Disk space
  • System patches/hot fixes
  • OS Update
  • Performance Monitor
• Provide technical support to end-users from each branch related to product in core banking system or in house system.
• Be able troubleshoot any issues as requested by users related to product in core banking or In-house system.
• Develop/Update procedure or check list related new & existing process.
• Implementing, monitoring & follow up:
  • Keep follow up end user to ensure that they can finish their tasks before running close of business.
  • Perform requested by branch to change loan productivity in core banking.
• Daily check/update NBC & treasury rate
• Regularly and keep monitoring run close of business.
• Keep monitoring all database services (replication & always-On service during run close of business.
• Work with the Enterprise Architect, Developer, System Admin and InfoSec Team to develop hosting infrastructure and services for internal & internet-facing software.
• Create and maintain detailed documentation on services, including disaster recovery.
• Assist with software and tools development, including prototyping new approaches.
• Produce overview and workflow documents relating to Production System and Infrastructure.
• To perform other tasks that will be assigned by line manager.

• Holding a bachelor’s degree in computer science and/or equivalent degree.
• Minimum 3 years of work experience in IT Operations/IT Service Management (NOC 24/7)
• Experienced in T24 application management, database management, system development and deployment management.
• Experienced in banking channels operation (ATM/CSS, BAKONG, RFT, etc..) and other down-stream application environment management.
• Excellent knowledge of Incident Management Tools, policy and procedure.
• Excellent knowledge of Configuration and Change management practices.
• Good knowledge of monitoring technology (SNMP, Zabbix, Nagios, SolarWinds, PRTC, Cacti, Open NMS, Snort, etc.
• Good knowledge of operating DevOps practices and managing containerized platform and application.
• Knowledge in Windows Server, Application server, Unix scripting, JBOSS, JBASE, ITIL/ITSM and best practices methodologies.
• Problem Solving and Decision Making- Working with Tools and Technologies.
• Good management, leadership, motivation, problem-solving skills and able to work under pressure.
• Good understanding of Windows and Linux-based application experience.
• Prior experience with a 24/7 technical operational environment is highly desired.

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.