Assistant Manager, IT Service Management

• To develop system monitoring to support bank’s production systems/connection and applications especially core system and customer facing application;
• To develop and communicate strategic direction for IT Service Management, Organize brainstorming sessions with key stakeholders to maintain a prioritize list of ideas for continuous improvement and enhancement;
• To implement and document for all applications configuration and T24 service operations, processes and procedures, and incident/problem escalation management, adhering to information security and ITIL standards to offer proactive, secure and high quality services
• To check data center room and facilitation such as power source, ups, cooling, environmental monitoring and surveillance (CCTV) for data center.
• To check network bandwidth, latency and performance.
• To check Network peering with partner and Internet Service Provider (ISP).
• To check Servers Event Log, servers Hard Disk space, system patches/hot fixes.
• To monitor Application & Database Performance.
• To monitor Application, Database Logs & Database Disk Space.
• To analyst the warning and error message from system and take action according to the symptom of issue
• To provide technical support to end-users from each branch related to product in core banking system or in house system.
• To keep follow up end user to ensure that they can finish their tasks before running close of business.
• To perform requested by branch to change loan productivity in core banking.
• To regularly backup T24 & in-house database on time before & after run close of business.
• To regularly delete unauthorized transaction in core banking system such as LD, FT, DC, AZ,….
• To keep follow & update team to complete task before and after run close of business
• To work with the Enterprise Architect, Developer, SysAdmin and InfoSec Team to develop hosting infrastructure and services for internal & internet-facing software.
• To create and maintain detailed documentation on services, including disaster recovery.
• To assist with software and tools development, including prototyping new approaches.
• To produce overview and workflow documents relating to Production System and Infrastructure.
• To builds strong relationships with internal team, the cross function, end user and supplier
• To do weekly, monthly, quarterly report and company direction.
• Other tasks assigned by line manager.

• Minimum 3 years of work experience in IT Operations/IT Service Management (NOC 24/7).
• Experienced in T24 application management, database management, system development and deployment management.
• Experienced in banking channels operation (ATM/CSS, BAKONG, RFT, etc..) and other down-stream application environment management.
• Excellent knowledge of Incident Management Tools, policy and procedure.
• Excellent knowledge of Configuration and Change management practices.
• Good knowledge of monitoring technology (SNMP, Zabbix, Nagios, SolarWinds, PRTC, Cacti, Open NMS, Snort, etc.).
• Knowledge in Windows Server, Application server, Unix scripting, JBOSS, JBASE, ITIL/ITSM and best practices methodologies.

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.