Assistant Manager, Digital Product Development (IB)

• To assist planning and system development (IB).
• To support develop on roadmap for improving Internet Banking Service & Firm Banking.
• Initiate UX/UI concept to improve customer experience and make customer memorable with WBC’s internet banking services & Firm Banking.
• Gather and write business requirements, develop test case, and join system testing on new projects, enhancements or changes on the system.
• Facilitate cross-department meeting and actions to address operational and customer service issues, including dispute cases, complaints, and challenges raised by the field staff and customers.
• Regularly study and analyze the local and international trends on Payments and Internet Banking Services to come up with the new practical and business-driven initiatives.
• Work closely with other relevant departments, units, and provincial branch offices to create institutional infrastructure support to ensure readiness before starting each business project in any stage (design, pilot test, and rollout).
• Report on performance trend of products/ services of internet banking to line management and other key relevant management.
• Monitor regularly and report the performance results of channel services versus target by branch.
• Build, coordinate, and maintain critical relationship with key development/ business partners, and stakeholders.
• Perform other tasks that may be assigned by line manager and other relevant managements

• Bachelor’s degree in Banking or related fields.
• Minimum 2 years’ experience in digital banking especially working in digital product (Internet Banking, Cash Management System).
• Good understanding on digital banking products, Mobile app/Internet Banking policies and procedure establishment.
• Good Computer literacy, especially in Ms. Office, Ms. Excel.
• Good verbal and written communication in both Khmer and English.
• Have ability to work independently, self-managed, and proactively as a member of a small, busy team.
• Have high integrity, honesty, and commitment and be able to work under pressure with high tolerance.
• Be able to meet with client outside presentation about corporate digital solution to observe frontline team.

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.