Duties & Responsibilities
- To develop roadmap for improving Mobile Banking Service/ Internet Banking.
- Gather and write business requirement document (BRD), develop test case, and join system testing on new projects, enhancements or changes on the system.
- Facilitate cross-department meeting and actions to address operational and customer service issues, including dispute cases and complaints, and challenges raised by the field staff and customers.
- Regularly study and analyze the local and international trends on Payments and Mobile Banking Services to come up with the new practical and business-driven initiatives.
- Build the self-capacity mainly on channel service, digital product and UX/UI skills for the future development.
- Initiate UX/UI concept to improve current customer experience and make customer memorable with WBC’s mobile banking services.
- Perform other tasks that may be assigned by line manager and other relevant managements.
Requirement Competencies
- Degree in Banking or related fields
- Minimum 2 years’ experience in digital banking especially working in digital product (Mobile app, Internet Banking, Card, ATM).
- Good understanding on digital banking products, Mobile app/Internet Banking/ATM/card infrastructure, policies and procedure establishment
- Good Computer literacy, especially in Ms. Office, Ms. Excel
- Good verbal and written communication in both Khmer and English
- Have ability to work independently, self-managed, and proactively as a member of a small, busy team
- Have high integrity, honesty, and commitment and be able to work under pressure with high tolerance
Benefit Packages
We offer competitive remuneration package and opportunity for career and personal development.
How to Apply
Apply: job@wooribank.com.kh
Phone: 087 666 870
Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.
+855 23 963 333
