Assistant Manager, Card Clearing & Dispute

• Daily monitoring on dispute case (issuing & Acquiring dispute)
• Analyze, raise, and accept on dispute case for both (issuing & acquiring dispute).
• Support branch and relevant team on dispute inquiry.
• To manage daily reconciliation and settlement report from card scheme and internal system for both Issuing and Acquiring.
• Daily generate report from system and perform clearing for both debit and credit card.
• To work with relevant department to monitor and support on the daily clearing and settlement with card scheme.
• To work closely with finance to monitoring the balance of authorization amount, fee (Interchange Fee, Reimbursement Fee and other fee) and settlement amount.
• To work with Visa or Third-party to clarify on settlement included customer’s compliant (chargeback) follow guideline.
• Tracking on the customer’s bill payment follow the schedule or late payment.
• Admin collection to adjustment on the customer information and to ensure customer is received a bill.
• Liaise with international payment companies to explore the new digital products and services.
• Perform the testing and walk-through sessions with development / testing team, test case review.
• Write test plan, define test scope and perform end-to-end testing to ensure the quality of the card, merchant service, internet banking and mobile app; also end user deliveries.
• Manage new client   implementations card scheme programming implementations   handling all associated interactions with processors, card manufactures and other third-party providers.
• Reporting on the daily collection included Normal, Special mentions, Substandard, Doubtful or Loss
• Other tasks assign by manager.

• Bachelor Degree in Finance and Banking or related fields
• Fluent using English written and verbal.
• Minimum 3-5 years of experience in card management system or other similar experience.
• Good knowledge of credit card and collection process with another card scheme etc.
• Be proactive and good teamwork and customer service.
• Strong interpersonal skills.
• Honestly, commitment and hard work.

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.