Senior Officer, Card Clearing & Settlement

• Daily generate report from system and perform clearing for both debit and credit card.
• Daily perform card clearing & Settlement.
• To support on updated manual, guideline for dispute resolution.
• Investigation of reconciliation/dispute cases with related team.
• To understand with the Rule of Chargeback/Dispute on Card Scheme.
• Analyze and Submit dispute to Acquiring Bank on daily basis to avoid any timeframe delays.
• Write test plan, define test scope and perform end-to-end testing to ensure the quality of the card, merchant service, internet banking and mobile app; also end user deliveries.
• Create and maintain documentation on Card Business systems and processes.
• Manage Manual, procedure and card products/ services profitability and growth.
• Review and handle reported complaints and issues related Digital Channel products/service.
• To reconciliation transaction report on transaction clearing, and settlement between card scheme and WBC.
• Other task assigned by line manager.

• Bachelor’s degree in finance and Banking or related fields.
• Fluent using English written and verbal.
• Minimum 1 years of experience in Visa Dispute and chargeback process or other similar experience.
• Good knowledge of dispute resolution and delinquency process.
• Be proactive and good teamwork and customer service.
• Strong interpersonal skills.

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.